Customer Care Pledge
We strongly believe in the personal touch that comes with cleanandgreenauto.co.uk service and we want your shopping experience to be easy and satisfying. Therefore, we have full commitment to doing whatever it takes to make you happy with every aspect of your order.
We give 100% commitment to our quality control processes and are happy to offer both a 30 Day Money Back Guarantee, as well as a one year warranty on all our products.
Our One Year Money Back Guarantee & Warranty
If your product is faulty, please contact us using the form on our Contact Us page and we will act quickly to resolve the situation. If it is deemed faulty, you will receive a replacement, as long as the warranty claim is within the 12 month warranty period (12 months from date of purchase).
After the item has been returned to us, we will check it and reply within 3 working days of receiving it. If we deem it faulty under the warranty conditions of cleanandgreenauto.co.uk, you will be sent a new product free of charge immediately.
If we deem that it is not covered by the cleanandgreenauto.co.uk warranty, we will contact you to discuss alternatives.
Situations not covered by the cleanandgreenauto.co.uk warranty include, but are not limited to:
1) Damage/fault as a result of accidents or abuse
2) Wear and tear, theft or loss
3) Use other than as described on cleanandgreenauto.co.uk website guidelines/promotional material
4) Damage caused by tampering or 3rd party accessories
Our 30 Day Money Back Guarantee
Follow these simple steps:
1) Contact us using the form on our Contact Us page and we can start troubleshooting. This must be within 30 days of date of purchase.
2) Tell us the reasons you are not happy and send images/video of how you use the product.
3) We will make every possible effort to fix the issue with our expert knowledge of the product and help you to use it correctly.
4) You must follow all advice given to rectify the problem so we can help you.
5) When your 30 day money-back guarantee has been authorized, return to us with tracking number and your order number. If not, we may hold back the refund until received.
We do not cover the return shipping costs.
Our 30 day money-back guarantee does not cover:
1) Using the product incorrectly
2) Changing your mind
3) Problems with incompatibility